AVOID AVOID AVOID - Been a member for 30 years! Had very little need to use them until recently. Following an accident (in which I was injured) I called to ask for their help to recover the vehicle. After a long wait I was told to try my insurance or local recovery as they would not help. (My 'Arrival' policy clearly states they will recover after an accident.) Not interested. I have since made several calls and filed a formal complaint but no one will discuss this with me and no one has returned my calls. Disgusted and looking to take legal action to recover 30 years of wasted premiums. Staff have been totally unhelpful and don't return calls when they say they will. 'Left hand doesn't appear to know what the right hand's doing'! Chronic disorganisation. AVOID AVOID AVOID