I have had little cause to use my Rac breakdown cover. But on the 3 occasions I have, the customer service is appalling. Long wait times that are forever extended. Difficulty in contacting them. Customer service that is a total shambollic mess. Take my advise, go with the AA or Green Flag. RAC, you ought to be truly ashamed of your repeated poor reviews but nothing changes. It simply get worse.Shame on you.