I would like the chance to say my side of the story to why I should not deserve to pay this fee. I am a long time customer for RAC. My car was stuck in MK city on a Friday evening around 10 pm in June. I had called for RAC services, they said they would come. I checked the tracker and they said there would be a delay, however I waited as I understood the situation and they never came. I gave them additional time and waited for them to come the next day and they never came. I messaged RAC about this situation and I got no reply or any messages about the incident or an apology. The next day I contacted a private company and got the car delivered to my home so I can get it fixed. Even then, after hundreds of messages I got no reply from RAC. After waiting long enough I cancelled my account with RAC which was in July, a month after the incident happened. And now I have gotten a letter from the debt collector demanding a cancellation fee and my credit score has taken a big hit. Is this the customer service of RAC? They have caused me a big loss and I am feeling mentally drained and upset.