Car broke down, 1830pm, gentleman arrived, couldn't fix car, took us to a pub as it was -3. Call arrived they would have to stagger journey home service station to service station with up to 3 hr wait in-between. Another call 2 hrs later, now can't collect us or car, have been told.to take a taxi 102 miles home. Now told leave key at pub, car will be collected tomorrow at 12pm. Home finally at 0100am. Its now 24 hrs later, no call back, no car and no one willing to tell us what's happening