I placed a call for assistance via the RAC smartphone app on Friday 1st December 2023 at midday - approx. 1230. I received a text message at 12.55 giving a targeted arrival time of 17.55 - not great but as the car was outside my address I was prepared to wait. I received several further text messages during the afternoon all giving different eta's the last of which was 2130. Finally I had a phone call at 2230 asking if I was still with the car. I explained that the car was outside my home address. The agent then offered to carry the job over to the next day, which I accepted. The RAC van arrived at approx. 0900 on sat 2nd December. The engineer diagnosed a flat battery then tested the battery and charging system. The battery was testing as in marginal/poor condition so I agreed to have a new battery fitted. He then left to get a new battery and returned shortly after and fitted it. Every thing was then tested with the car starting ok. This was excellent service from the engineer on the Saturday. However I placed the call on the previous day at midday - Friday 1st December. This is clearly not acceptable. Thankfully I was at home and not stuck on a motorway somewhere in the freezing cold !! I complained to RAC and they offered a measly £25 compensation final offer and case closed ! They ignored my request to cancel my membership and refund my membership fee !!