Broke down New Year’s Day on M40 5pm took ages to get through to someone, stood on dark hard shoulder in rain till 10:30pm, RAC couldn’t repair my car, then towed me 7 miles to A46 petrol station(which was closed) waited till 3am till recovery vehicle arrived and Uber to take us 80miles home. Arrived back at our house 5:15am!! No phone calls to check on us…worst service ever. Follow up calls to call centre customer service over next few days just as bad..utterly useless… 0/10
