Customer Service Team. Overcharge of double any normal Garage would charge for a car Battery....Price promise is a lie... RAC Battery £210 Garage same battery £110. RAC will use your hell situation and turn it into a profit situation. You clearly now see that your patrol agent is giving misleading information to your customers to maximise profits as to see a very different stance, your now taking. If you check the car registration on the vehicle MOT and Insurane data base you will see that the car was directly taken to a MOT Garage that I've used for over 10 yrs. A Garage that has an excellent customer service and quality helpful staff. They only use quality main dealer "OE" quality rather like your battery ... the same make! I really don't see the logic and nether does Simpson solicitors of your change of direction and the requirement of a " within a five mile policy" Your patrol agent was informed of the situation that I was taking the vehicle for MOT at the stated Garage. He informed me and put my mind at rest by offering your / his " price Guarantee " If this was not offered " I WOULD NOT HAVE PURCHASED THE BATTERY" I now really have lost patience with your bold attitude with either a rouge Patrol Agent or your Companies profit at all costs when your customer is in desperate need. Either back your patrol agents / your price promise or we go to small claims court! I look to a swift response either way Your sincerely M H E Smith