Patrols are Great but the attendance time and sheer lack of communication is shocking. The last 2 times my ETA links times have jumped all over the place forward and backwards and as I had to get back to my vehicle I missed the patrol once and was running back and forth. Last night I ordered a slot 8-12 for a patrol to come out and change my battery I bought 5 weeks ago that an RAC garages confirmed it’s on its way out. My text at 7.30am said they would be with me shortly. After no communication at 11am I rang to be told 2pm now. I have to get to work ! I could’ve gone this morning had I had proper communication. It's gone right down hill, people can’t just sit around for 8 hrs waiting for the RAC when you have been given a 3 hr slot. And worse no communication !! I will be moving as soon as