I am a 77 year old woman I broke down at 12.15, was told I would be attended between 13.30 and 14.30. As the deadline approached they kept extending the time until when they pushed the 17.52 to 19.52 then to 21.52. Got a private company to bring my car back home. I will never take out breakdown cover again. Easier to save the premiums and pay an independent. So I have spent 7 hours waiting and paid £200 for the privilege. Absolutely disgusting customer service.
