terrible outfit i called them out to my car on the first of march,over 4 hour wait and they recovered me to local garage,my local garage said they could not repair it the repair had to be done at a german specialist garage so i was back to square one.a week after the breakdown managed to get the car just down the road from my local garage and called the rac,four and a half hours later got a text saying dean was half an hour away,when he got there he said we recovered you here a week ago and we will not recover you twice i explained the situation and he was not interested or sympathetic charged me £121 for the recovery to the german car garage even though i had 1 recovery left for the year,and it got worse he said i would now have to wait for the pick up truck even though when i logged the breakdown i stated i would need recovery,so waiting again after two and a half hours i was getting worried that the garage my car was booked in for would be shut,then i got a call from a woman saying rac had given the recovery to them and they would be about one and a half to two hours,anyway fifteen minutes later a local pick up truck turned up it was like a breath of fresh air as soon as i got home i cancelled the firm is not fit for purpose (73 year old pensioner)