Last night my car broke down at 11pm in a car park behind a train station. It seemed like the brakes had jammed. I used the app to try and get help, was not easy typing in all the issues, especially when you don’t know what it is. Eventually got sent a link and told there would be around an hour, then 2 hours. It was cold and I had very little fuel so was also worried about turning engine on, also some young kids/teenagers were shouting and arguing so I did t want to attract attention. At 1am I was called to be told it could be 2 more hours or more, what would I like to do, get a taxi home and come back or wait. As I lived about 12 miles away I said get a taxi and come back tomorrow. They said they would keep me informed. I waited and waited and tried to call the number back but got a voicemail. 1 hour later no taxi. I called and was told office hours are 9-8 blah blah blah…then got another no and talked to someone, explained the situation again and said I was cold and a little distressed... Read more