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Anonymous
After being a member of over 30 yes I was appalled at the way my breakdown was dealt with. Being with the caravan club was supposed to give piece of mind but it totally the opposite. Brokedown on 1 motorway, engineer given different motorway. Calls made but no sign of recovery. After 12 hr wait recovery appeared, & taken to camping venue. Return trip worse that original. Call at 4.30pm recovery appeared 1pm the following day. Again lots of calls I was offered a taxi but I had animals with me so not an option. Recovery finally arrived, wasn't told about the caravan. I waited patiently for the renewal only to find out that membership was cancelled without any discussion. Had I needed help between the bad recovery & the renewal date I would have been left high & dry. Then to add insult after contacting them a got a letter with a cheque for £50 as compensation for the way things were dealt with, no apology just "complaint didn't meet their criteria" no mention of cancelled membership. Not recommending RAC anymore. Shame on you leaving a woman alone for hours waiting for recovery. No pride in your work ethic of prioritizing lone women
1 year ago
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RAC has a 1.4 average rating from 2,941 reviews