Absolutely shocking. Call staff are rude, most things aren’t explained to you when you sign up. I’ve been charged nearly £150 for cancelling 2 months before renewal date. I’ve phoned once and they didn’t even have the service I required covered so I had to find an external company! They left my family stranded for 2 days in a lay-by due to not having the equipment to recover a car and caravan! They kept cancelling last minute, they didn’t pay out for the inconvenience either and they ended up driving home nearly 6 hours in limp mode! And he paid extra for car and caravan cover as we tow with a caravan and a horse trailer ! I dread to think. I was once left stranded with my dad on a duel carriageway when my car broke down for hours on end awaiting recovery. This company is a total joke! Happy to take peoples money but never happy to help when you pay for the service !