I had two bad experiences the first it took 28 hours to attend a callout and the second 7 hours to then be told the tyre was worn on inside so I was exempt from cover Also without my permission they renewed my membership and for the benefit of them increased my premium of 28 to 46.50 they are rip off merchants dont care about customers who spend over 300 pounds yearly give abysmal service cant get mechanics even offering a 5000 incentive due to terrible wages unless working lots of overtime I am leaving in less than a month and will never be a customer again terribly rude staff in callcentre