This review is based on the call centre near Carlisle and not based on the drivers that are sent out. (The drivers do a great job) So I had injured myself whilst coming down a mountain which required me getting airlifted to A&E and being induced with some drugs morphine to be exact. I had called RAC to ask if they could tow my car back to Manchester and they said yes if we could send the hospital report and the doctors note saying I am unable to drive... I did that via fax. Once I got the car to a reasonable location with single thanks to a friends help they told me they hadn't go the fax. I had been back and forth trying to get it faxed and no look and RAC Manager didn't ring me back on request, nor did they send a driver to look at the document in person. 3 long hours waiting they pretty much did nothing and caused me to drive back myself whilst on drugs and they still think there was no reason for them to send a van to tow my car. I feel no care was taken for the customer's health but they were happy for me to go round in circles with their silly fax machine or email where there is no data connection. Poor service and shocking customer service!