My 80 year old Disabled step dad has been with the Rac for just over a year on a 2 year policy. First they told him he wasn't covered as his policy had run out, when he finally established that he was covered they left him waiting for 9 hours from midnight to 9 am in the morning in the cold. Had it not been for the police helping to move his car to a service station he would have been sat on the side of the motorway all this time. I have just cancelled his policy and would not recommend the Rac to anyone.