Rang RAC at 1030am and eventually got recovered at 7pm. I spent all this time phoning RAC as their text link to ETA didn't work and each time I phoned for update, I was told it would be sorted and someone would phone me back - never happened. The RAC is obviously not the RAC of yesteryear - a complete waste of money. One of the call handlers agreed the service we were experiencing was completely unacceptable and they needed more vans. In the end, we were recovered by a contact garage - the guy who turned up was a gentleman and nothing to do with RAC. I will be cancelling my contract with RAC after this