Don't know where to start with my review.... what a joke, diabolical service, you just can't make a story up...... Broken down in Coventry M1 on route home from Newcastle at 10pm then the the drama unfolded with the RAC.... WAS TOLD I have a 90min wait which grew to another 90min + to where we was recovered to Northampton Services & wait till 5.30am to be picked up by a taxi to be taken home. To make our breakdown even dramatic, we were accidentally picked up by a third party recovery service, lifted the front wheels off the ground and then checked his phone & stated he had lifted the wrong vehicle. Upon lowering my vehicle his tow equipment got stuck under my vehicle pulling up my under panel & bumper and disappearing, luckily I had taken photos of him, his vehicle registration & company details. They said my vehicle WILL BE RECOVERED IN THE MORNING & TAKEN TO THE GARAGE......What a joke, I arrived at the garage at 9am & waited, made calls to the RAC to which my vehicle still hadn't been recovered YET. My vehicle finally arrived at the garage at 16.40hrs approx. Lost 2 days work, very little sleep & to top it off, the cab company they used made up some made route to get me & my partner home running a £75.00 bill for an hour journey. He was foreign & made out the satnav took him the wrong way down the M25... Yes, I did let the RAC know of our journey home, 2hours 15mins later. They started to get angry with me on the phone... don't know how many staff members I spoke with..... there just pass the buck until new staff arrived to which you had to repeat yourself over & over again Heard nothing back from them since.