I opted out of the auto renew home insurance policy because renewal price was too high. Even called them to cancel. RAC continued to debit my account 3 months later, also charged me for not signing the policy agreement I didn't want. I provided proof of my new policy in order to get a refund, RAC have refused to reimburse me the full amount for their own mistake. Shocking customer service, incapable of answering simple questions or admitting to their own mistake.
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