My 79 year old father , called the RAC out this week, he broke down , at 14.30. he was told he had to wait till in-between, 19.00pm to 22.00pm , no one had arrived by 22.00pm so made yet another call to find out what was happening, to be told that a recovery vehicle had not even been dispatched to us ,they eventually arrived to us 00.30am , to recover the car , my father had no food no drink it was cold , and he had kidney problems, RAC , really didn't care , who ever I spoke to just follow there rehearsed speech , one person hung up on me because I wanted a estimated time of arrival, I pay for the full works on this policy , and as for a hire car it's only for one day , RAC you rip off your customers, because you can't abide to your online promises