In a nutshell a lone woman on an unlit country lane with a flat tyre. Event occurred at 16:30 on 4 October. Left me there until 10:00 pm when after having made various call throughout the evening I was told it was likely to be 4:00 am the next day before the could assist. I got a taxi home at this point and even after texting them to say I was going to get a taxi a recovery company contacted at 23:30 that evening and 10:30 the next day. As if I would still be there! Poor communication poor service and a ver poor company. Better to have no subscription and just call a local recovery company out - much cheaper and quicker.