First of all I didn't get off to a great start as they failed to send me my policy documents. I had made them aware of this back in September. I had bought Unlimited Rescue. The village got flooded and I called RAC to assist, one arrived the next day, laughed at the situation and the fact I wasn't covered and then drove off after moving me a few meters. Now RAC want me to pay for the recovery as it turns out, Unlimited Rescue is actually limited. I had tried calling the customer relations team but I was told they had turned the lines off and I kept on getting passed around different departments for 5 days.