After breaking down and explaining exactly what the issue was and how we'd need recovery, we waited 3.5 hours for a mobile mechanic to arrive and confirm what I had said. They then scheduled a recovery and we had a minimum wait of 9.5 hours from when we broke down. This was in the middle of nowhere, with no food, in the cold December night with no way to charge our phones. It goes without saying RAC lost a customer today.
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