They kept asking for more and more information. I worked tirelessly with the garage to provide all the info that they asked for. They crossed a line when they started saying that I would have to pay for the dismantling of my vehicle and depending upon the nature of what they see... They may accept or reject the claim. So I would be £1,500 out of pocket and would potentially have to pay for the rest of the repairs by myself. This is all facts, no fiction. I have the emails to back it up. The Financial Ombudsman will be hearing from me, regardless of the outcome of the claim. AVOID, AVOID, AVOID. They're a plague.