I had to wait 10 hours to be seen by the RAC! I knew that my clutch had gone, I told them and that a passing mechanic had agreed. I was on my own, a woman, sitting in the freezing rain. I was told there were more important cases they had to go to, fair enough but if they had sent a mechanic on the way to another job, (it took 2 mins for their mechanic to agree) they could have ordered a tow truck, as I had to get back to Devon. I had broken down near Birmingham. I was so traumatised by the event , I hadn't read the terms and conditions and did not realise that if I wanted a car hire I should have told them within 24 hours. Although I have paid for it. I am now stuck in the middle of the countryside with no car and my car will not be ready for another week as my garage is overburden with work.