I called RAC because my car would not start. A young man called Conner came out to me. It was my battery which needed replacing. Connor was very personable and very helpful. He was efficient and knew his job well. I was delighted with his service approach . Thank you so much for all your help as it was a very cold night and really icy. I would have been lost without my car as it’s my lifeline to so much . Thank you RAC for your valuable service. Patricia.