Wouldn't allow my registered support dog in the tow truck and was told to get my own transport despite being told on the phone it would be ok. Was told to keep my support dog locked in my car, cold and in the dark on his own on the back of the lorry. Driver wouldn't even hear that I I needed the dog. Been with RAC 10 years. Complaints department unapologetic and unhelpful. I can see no reason to stay with RAC because my support dog is with me 24/7.
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