Have been a RAC member for over 20 years, have used the service 3 times in total, the last one (3 years ago) was pretty poor, I broke down on the way home from work, called the RAC (via the web site which is the only option now days), was advised someone would be with me within 4 hours ! After 5 hours a mechanic arrived, apparently he was assigned to my job from Leicester, some 80 miles away! He diagnosed faulty coil packs and towed me home. To be honest he was a nice guy, but he didnt have much good to say about the RAC, and that they were stretched and not happy to have to face disgruntled customers. Well my latest renewal has arrived, 30% higher than my previous years' permium, and unfortunatley I will not be renewing. Just checked Green flag, similar cover, 30% cheaper, so guess what?