Last night (evening of Thursday 19 Feb) my disabled wife waited outside her car over 2 hours waiting for RAC who never showed up. She was returning from a meeting is a village hall. She is paralysed and was in her wheelchair. She was locked out of her car (some electronic malfunction) with her support dog, her car key and her coat inside the car. It was dark, cold and raining. Now you can't get much vulnerable than that. She called the RAC at 18:15. She was told she would be prioritised. by 20:20, no one had arrived. By then, she had called RAC to get updates at least 3 times (probably 4 times, she lost count). Twice they said they would call her back with update, but did not call back and once they put her on hold, 'whilst they got an update', but never came back whilst she waited - she hung up following 15 minutes on hold. Eventually another recovery van (part of Green Flag), serving another incident down the road (who initially thought he was called to her) finished his job down the road and came back and helped her - managed to open the car door and recovered the keys from inside - so many thanks to that gentleman. The [not so] funny thing is she felt she had to call RAC to cancel the call-out, in case she was depriving someone else from help. So called them, but it took over 10 minutes for her to get through to cancel the call out. Shame on you RAC - a disgusting display of complete lack of care or decency. Shame on you.