Called them at 16.30 on Saturday - car died, lone female and freezing cold. Was given a time slot of 8.20-11.20pm. Couldn't get hold of anyone to speak to and only a couple of text updates at 9.45pm - still nothing so refreshed the link in one of the previous texts to discover my slot had now become 1.40-4.40a.m the next day. I had to make the decision for my own safety, so cancelled the call and risked walking home. Early the next morning 6.30a.m I logged a second call. Was initially told 11.40-13.40 as a slot but then another text saying they were sending a local agent between 11.30 & 12.00 - nothing! By 13.40, still nobody and no updates so in desperation I asked a neighbour and on the third attempt we managed to get the car going and get it safely home. I have complained to RAC and basically they are not interested and have closed my complaint. Nearly every phone line you try including the one that says 'if you want to talk to a person - use this one' takes you down a rabbit hole and back to their website. They are taking lots of money nearly £300 in my case for a service they clearly can't provide!! How are they getting away with this, it is fraud!!! I now have to try and get through to yet another department to cancel my membership and get a refund - wish me luck!! I will never recommend RAC to anyone!!!