I trusted RAC with a full vehicle service last year, expecting professionalism and peace of mind. What I got instead was a rushed job (around 40 minutes for a "full" service), no meaningful checks, and clear signs that my concerns were ignored. Several months later, my car now faces potential gearbox failure — a major fault that may have been preventable had RAC done their job properly. When I raised this through their complaints process, I was dismissed. They admitted they don't check gearboxes in their standard service, and simply shut down my case. No responsibility. No support. Just a cold "this is our final response." I’ve now escalated this to the Motor Ombudsman. Meanwhile, I'm left with a possibly dangerous vehicle, serious stress, and hundreds of pounds in diagnostics — all because RAC didn’t do the job I paid for. If you care about your car, your safety, and your rights as a customer — do not use RAC.