Simply abysmal performance from the customer care team. I raised a rescue on the RAC app at 8am on the 1st May, the expected time at that point was between 10am - 12, this was then updated at around 9am to between 1pm - 3pm. I then phoned the customer care team on 0333 200 0999 and said that I need to get it looked at as I had an appointment at 5pm which I needed my car for, I was assured that they would put something on the record to ensure that it was looked at. At 11.16 I received a text message saying that this was needed to be rescheduled to tomorrow, I rang up again and they didn't know why I had received a text message but again put something on the case - I have received the same text message now three times and phoned back and was given the same assurances. I rang up again at 2pm where I was told that it had been rescheduled to tomorrow where I complained and they said that they had changed it to today. I rang up again at 3pm for an update and was given no specific time, I asked to speak to a supervisor but was told they were busy and they would call me back,. I left it a further hour and rang up again this time the person could not apparently locate a manager and diverted me to the customer complaint team but actually sent me to wrong place, I was then diverted again but despite trying multiple options could not actually get through to a person. I am currently as I write this waiting for the patrol to sort my issue out and have been advised between 3.40pm to 6.40pm (its now 4.45pm). If they arrive at 6.40pm that would be 10 hrs and 40 mins after I logged it, I find that totally unacceptable and I also find the fact that I only have it today (possibly) because I have phoned up your customer team 6 times today. I notice on the website that you get to most breakdowns in 60 minutes or less, its clear that your miles off in my case.