From what I read here it appears that the RAC do not care whatsoever about bad reviews. I have stupidly run out of fuel 30 miles south of Edinburgh. My stupid mistake. Driving an unfamiliar car on unfamiliar roads. I thought that despite my stupidity I would be fine as I have RAC cover. Wrong. I reported my situation to the rac at 1pm. I was given an expected arrival time of 1650-1850. It is now 1616 and the time has slipped to 1950-2250. We are sat in the middle of nowhere at least 6 miles from the nearest petrol station. If I was closer I would walk and get petrol myself. I did phone the Rac and spoke with a call handler who just kept repeating that they were sorry. Sorry does not help at all. I asked why it was taking so long and suggested they did not have enough patrols to cope with demand and the call handler agreed that was the case. Shocking service, but as I said at the outset, it appears that the RAC does not have any interest in customer service.