We reported a breakdown on our van on Saturday morning (flat tyre) via the app, have RAC business cover to ensure that we are covered at all times. Initial response was we would expect a mechanic with 2-3 hours. Subsequently received a text stating that it would now be the following day, which was completely unacceptable. I spent nearly an hour on the phone waiting to get through to customer services (the Business team do not work weekends!), only to be told that as we were not a priority we would have to wait 24 hours. Despite the fact that we needed the van for work. Had to get a neighbour to help me change the tyre so we could attend to our customer, only for 5 minutes later the patrol turned up!! An incredibly frustrating and not pleasant experience dealing with RAC and the customer service team.