The RAC took 5 (!) days to recover my vehicle, after initial promises to come out within a few hours. There was zero communication throughout, except for the occasional text saying they were going to arrive within a few hours then never turning up. Made a complaint in December 2024 and never received an outcome. Called today to follow up and didn’t even receive an apology. They tried to make me resend all the information I’d already provided despite this already being on their system. Have been promised a response within 2 weeks but will believe it when I see it.