On 1Oth April l ordered and paid for a new battery for my Ford Kuga on the website of the RAC. The patrol man came to fit it and had brought 2 batteries, he explained when these batteries are ordered they are usually the wrong ones ,so he always carries a one that will fit if this problem occurs. The ordered one didn't fit so, he fitted the other battery that he had brought and I paid for that battery when He had finished ,and requested a refund for the one I had bought online . When I got the refund it was £45/85p short of what I paid, when I queried this I was told it was the fitting fee !! When I replied and told them this battery HADN'T been fitted ,I got no reply and after several unanswered E. Mails and telephone calls and a letter, still no reply!! Their customer care seems non existent,so on this experience I wouldn't recommend them to anyone.