We are having an awful experience with RAC Breakdown Recovery. Our campervan broke down 100 miles from home while pulling into a campsite. It turned out to be a serious gearbox failure, so recovery was clearly required. A rescue unit came the next day, confirmed it needed recovery, and assured us there would be space for our family of four on the recovery lorry. Since we were camping for 3 days, we booked the recovery for our leaving day. When the lorry arrived, the driver said they could only take two passengers. This completely contradicted what we were told earlier and left us scrambling to organise an emergency taxi with the onward travel team for two adults and two small children — an incredibly stressful end to what should have been a relaxing trip. If we had been told the truth when booking, we could’ve planned accordingly. To make matters worse, our van was collected at 12:00 on Monday, and despite being told it would be back the same day, we heard nothing. I called RAC multiple times — at 5pm, 8pm, 9pm and 10pm. Each time I was promised a callback. None came. Eventually, I received a call and a text message saying the van had been left at a service station and was being transferred to a long-distance agent. I called again on Tuesday at 18:20, only to be told it’s with “national recovery” and could take 3–5 working days — something that had never once been mentioned previously. Our campervan contains valuables and bikes mounted on the back, and now we’re left completely in the dark — no one can tell us where it is, when it’s coming back, or whether it’s safe. This experience has been frustrating, upsetting and completely lacking in the professional service you’d expect from a national breakdown provider. The communication has been appalling, promises have been broken, and we’ve been left feeling completely let down.