I haven't called out the RAC for over 20 years but had to today. It started off well on my phone call at 9.00am and was told to expect someone at 11. At 1pm I rang again but was cut off after 25 minutes wait, I tried again and was told it might be 5 before I get help. This didn't use to be like that so after nearly 40 years I'm thinking of looking elsewhere.
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