I broke down on Saturday and called RAC at 16:30. I was initially told that someone will be with me between 17:50-19:50. Around 17:10, the EAT changed to 19:30:20:30. I called them again to say that I was a woman on my own 100+ miles away from home on a busy road and I couldn't keep waiting indefinitely. Their response was that all I had was a basic coverage of 10 miles tow so even if they came, they couldn't take me home. No mention of roadside help and having a look at my car, as per the policy. Long story short, after changing the EAT a handful of times, the passed my details to one of their partners, Richford, which was even worse than RAC. I was lied on numerous occasions, and finally rescued at 3am, after trying to push my car myself and drive and stop every 100 meters, to finally make it to a friend's house 11 miles away. Even the police offered to help me and take me somewhere safe and yet I turned that down because I was deceived by RAC and Richford company that their driver was on his way. No one cared if I was safe, despite contacting them a few times and telling them I did not feel safe 2am in an unknown area in the dark, not able to even leave my car to go to the toilet. Not to mention, that no one ever saw my car to identify the issue, apart from the guy who came to rescue me, after he dropped me off, who simply had to record the codes for the issue but told me he is not a mechanic and could not repair or offer an opinion on my car. At no point during these 11 hours someone from RAC asked if I was ok or contacted me to see if I was safe or ask for feedback to be able to investigate what had happened or why they had fallen short on their service. Avoid avoid avoid. Never again.