19/09/2025 - 4 hour wait - no services Day one - 2300 to 0300 hrs Unable to make contact by phone Completed form online Advised wait time 2-3 hours. Weather was good. No major traffic issues. Phoned RAC after 3 hours. Told I was given incorrect waiting time and the average waiting was 4 hours. At 0300 hrs - After waiting in my car for over 4 hours, I was told that no mechanics or recovery vehicles were available. Had to return home in a taxi. Day two - 3 hour wait RAC phoned to advise me to return to my car at 1030 to meet mechanic. Immediately returned to car by taxi. No mechanic present Phoned RAC - told no booking on system. After 4 further phone calls mechanic arrived. Waited 3 hours. Example of poor service Phoned RAC asked for call to be escalated and for a manager to return my call. Advised manager not available but one would call me shortly. Asked when this would be there. Told manager was at lunch - at 11:22. !! Never received call back. Phoned RAC At least 10 times to resolve issue. Each operator gave me a different story. The staff were incompetent. One rep said they would transfer me to customer service. They transferred me back to main menu. After a few rings, received message - line closed. Don’t be fooled when they tell you that the call will be escalated. - it wint. The wait time remains unchanged This was the worse customer experience in my life and I am 67 years old. Avoid this organisation at all costs.