Car broke down on the side of a country road with a flat battery. After informing the RAC I am type 1 diabetic, they put me to the top of the priority list, and said they would arrive in a few hours. A few hours go by, I check the website and I see they had moved my expected time to another +2 hours. Another hour goes by, I check the website and again another +2 hours had been added. At this point 6 hours had gone by, I had to eat my emergency food for the diabetes. I canceled the service, called another breakdown cover, and they arrived in 30 minutes. This was the only time I had to use my breakdown cover with the RAC and I will not be using this provider again. You have lost faith and business with this experience.