I find myself having to write a review on behalf of an experience I have just witnessed, whilst sat in Sandringham camping site an old lady of 89 became very distraught and confused we went to assist her she felt that after three days of not eating and worrying about the drive home we decided to contact the family who are 90 miles away they said would come and fetch her, we then contacted the so called 4th emergency to see if they could rescue her or the van they turned round and said a medcial report before they would do anything, whilst I understand it doesn't fit under the normal check list of recovery the lady has been a member for years and perhaps sometimes in Buiness we need to step outside the box to assist our customers, it's called going the extra mile for customer service. Let's put it this way I won't be using the Rac for my family emergency services.