My daughter had an accident. We called the RAC who took almost 5 hours to get to her. By that time our preferred garage was closed so we were told it had to go to a holding centre. My daughter was told that she would be left at the holding centre (40 miles from our home) I spoke to the recovery agent who told me he didn't work for the RAC and he had to do what his company told him, not the RAC. I reminded him that he was representing the RAC but that didn't make any difference. I then spent many hours on the phone with the RAC trying to get the car released from the holding centre. This took 4 days with several broken promises. And then we were sent an invoice with a mileage charge that indicated the vehicle had been returned to our preferred garage, some 40 miles away from where is was taken to. Shocking service. I won't be renewing my membership.