Firstly you had me waiting for the confirmed 90 minutes, only to tell me it would actually be a further hour after i called you back. Then i'm told it will be a further 2 hours... fortunately that 2 hours turned out to be 40 minutes. After which i had to wait an additional 2 hours for a pick up, which only took so long to begin with because you didn't believe i had MOT. Fortunately the mechanic (Ken) had the good sense to check the DVLA site and not just your own. I was also told i could get a tow to a destination required, which i called to do today only to be told that's not in fact the case. The service has been terrible so far and i cannot wait for it to expire as i will not be renewing.