Took them 40 minutes to answer then was informed that it would take over 4 hours before anyone could get to me as they were very busy in my area. Luckily I was just a few miles from my home and as it was getting late and a new battery was all that was needed I abandoned my car overnight to return and replace the following day. Would have been very different if I were miles away. Absolutely scandalous, have been with them for years and this was the first time I have contacted them. Totally unreliable, they are gone when the subscription is up.
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