Home call out early morning, car would not start so used our home start that we had, Breakdown arrived checked battery he told me it was totally flat, did more diagnostic testing, informed me we needed a new battery, we took our car to the garage where the trained mechanics did exactly the same diagnostic tests on the battery nothing wrong!!. we did what we were advised purchase a new battery or RAC would charge us £85 for a second call out on said same issue!! RAC were going to charge me £134 for a new battery, they never picked up on the fault, when I refused to buy from him and he got quite bad tempered and irritable, as a woman I felt intimidated by him At the garage we said put a new battery in as this is what were advised to do, garage mechanic did same tests and went to start the car, car would not start, and found out it never was the battery it was the started motor. Customer services took over their allotted time to get back to me, and they went on to explain that they were right and not me or the garage we took it too, and we had even sent them copies of the battery reading of our old battery which showed a 100% power on. so with the replacing of the battery new starter motor and labour we were about £350 lighter in the pocket. Needless to say the garage took it too were not impressed when we were advised by RAC mechanics to replace something that was never needed. Rubbish customer service and I think next time I will look at shopping else where for breakdown, they let us down they're a disgrace