I broke down in my car on Sunday morning in Telford Shropshire, I contacted the rac as I'm a member along with my husband, the person on the phone was very helpful and assured me they would get someone out to me Asap and call me back with an estimated time of arrival. I received a call about 3 minutes later to say someone was on their way and within 10 minutes My knight in shining armour arrived, by the name of Neil ! He was truly amazing, he checked my car over, told me what the problem was and fixed it there and then !!! Can't praise him enough. Thank you R. A. C. And Neil too. Mrs M. Wilkes, grateful member