Absolute disgrace of a company / service. Broke down just after 9am this morning, called RAC as was estimated 2hours, 2 hours passed no phone call or show. Called back to be told RAC patrol would call me in 20 mins with ETA. No call, called back to be told 1hour plus + at this point my call was escalated to a manager..whom would call me right back with an update, did he? Nope! Still here 5hrs 45mins later sitting in my vehicle, freezing cold (no power) in car, obstructing other vehicles. I have heard nothing. Shocking way to treat paying customers for a service meant to help!!