Never using RAC again, recovery membership - 40minutes waiting with no answer, got through in morning then told my car is just within 1/4 mile of house so need to pay more for home recovery upgrade. £15 upgrade but because you are upgrading on a breakdown there is a £25 fee on top. Engineer was good but call centre staff may require some empathy workshops. Customer service - that’s just policy sir - polite but pointless
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Alice, Customer Support
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