Awful company. You feel they have no staff in Walsall H.O., two vans covering the whole country for breakdowns, a 1955 Commodore computer (I've been waiting 20 minutes with the message "loading MyRAC"), 10 minute wait for a phone response then an inept person to take my 400 quid insurance fee. AA may cost a bit more but well worth the extra, as is Green Flag if you can cope with their automatic 50% hike in the price every renewal which they will drop if you threaten to leave. RAC jointly owned by two money companies and it shows. Nobody taking responsibility as the RAC heads for the rocks. Deserves to flounder on those rocks. Terrible.